Return Policy

You may return your purchase for any reason within 30 days of receipt for an exchange or a refund of the purchase price excluding our shipping and handling costs. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. In addition some of our items carry a restocking fee which will be deducted from your refund should you wish to make a return. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.

Additional charges may apply if returned products are not in original condition and packaging. Products that have been assembled or modified cannot be returned. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please contact us at support@buyequipmentdirect.com.

Returning An Item Or Order

• Please contact us at (518) 371-1708 or email support@buyequipmentdirect.com and include your original order number, what product(s) you are returning, and your name. We will give you a return number and an address.
• Wrap the package carefully. All returned products must be in original condition and packaging; otherwise, additional charges may be applied.
• Return the product using your preferred shipping method to the address you are provided.
• Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
• Please Note: Shipping costs will NOT be paid by Buy Equipment Direct when returning an item due to general dissatisfaction or purchaser regret.

Damaged Package or Missing Parts

• Even if the package appears only slightly damaged, write "Package Damaged" when you sign for delivery. This is VERY important. If the package looks significantly damaged, you may refuse delivery of the package. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment.
• If you have already accepted the package and find that parts are missing or damaged, please contact us right away and we will ship you the replacement parts free of charge. Speed matters since most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace the parts, we will have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging.

If you decide you do not want parts or a replacement unit, the item can be returned under our standard return policy. If a product arrives damaged, and it cannot be remedied with either a full replacement or replacement parts, we will pay to return the item to us. If your item is problematic due to a manufacturer's defect, we can either replace the defective part, or if necessary, the entire unit. We stand behind our products and the manufacturers who produce them. If you are having an issue, please contact us and we will make every effort to resolve it.