Ordering Terms & Conditions

By Submitting An Online, Phone or In Person Order You Have Agreed To All Terms and Conditions Listed Below.

If an online or phone Order is Cancelled or Refused, that Order is subject to a 25% restocking fee, plus all applicable freight charges.

CAUTION TO THE CONSIGNEE (RECEIVER) OF GOODS ORDERED:

• In the rare case of a damaged shipment, the customer must note any irregularities on the Bill of Lading. Carton (box) holes, dents, tears, etc. should be noted on the form the driver gives you to sign when you are accepting delivery. If severe damage is present, you should refuse shipment and call Buy Equipment Direct immediately.
• If you sign for a package and DO NOT note any irregularities there is little Buy Equipment Direct or the Manufacturer can do.
• If you open the package and there is hidden damage you have 15 days to contact the delivering Freight Line. Please retain the original containers and packing for the inspectors.
• Customer satisfaction is valued at Buy Equipment Direct. If for any reason you are not satisfied with your purchase please contact Buy Equipment Direct.

PLEASE READ BEFORE SUBMITTING YOUR ORDER

1. Your Credit Card will be charged in full at the time the order is processed.
2. Allow 7 - 14 days delivery on standard shipments
3. Any Orders Cancelled are subject to a 25% (twenty five percent) restocking charge, plus all applicable inbound and outbound freight. The customer is responsible for returning all merchandise to the warehouse determined most appropriate by Buy Equipment Direct. All packaging must be in original and sellable condition. Any alterations to original packaging may result in additional charges above the 25% restocking charge. (Example: Items returned in a box other than the original packaging, it makes it impossible to sell as new merchandise)
4. Items are covered under the manufacturer's warranty. By submitting your order you accept that Buy Equipment Direct, a division of Casale Rent-All, LLC, is your servicing dealer. If you are in need of a warranty repair, you can contact your local MBW dealer or ship the product at your expense to Buy Equipment Direct. Your local MBW dealer has the right to refuse warranty service.
5. Any Order that has VISIBLE DAMAGE must be refused. Please notify the Buy Equipment Direct of this refusal and we will reship your order in a timely manner. If an item has "Hidden Damage," please notify the Buy Equipment Direct immediately. We will document "Hidden Damage" and reship your order in a timely manner.
6. Some of our items have "FREE FREIGHT" status; however, "FREE FREIGHT" DOES NOT INCLUDE Residential, Tailgate, Re-Delivery or any other additional service that a commercial freight carrier may offer. Any additional services offered by a commercial freight carrier as listed above are the sole responsibility of the customer receiving the shipment. These services can be arraigned in advance; however, the cost associated with these services are collected C.O.D. by the delivering freight line. "FREE FREIGHT" as indicated on the Buy Equipment Direct site is considered "Curb Side Delivery Only" to one location. It is therefore understood that the customer receiving his/her shipment must have the means of removing the merchandise off the back of a commercial freight truck. There is always an option that the customer may retrieve his/her shipment from a local freight terminal at no additional charge, but the location of this terminal may vary. If you have any questions please call our online sales department at (518)383-7368 and ask for assistance.
7. "FREE FREIGHT" Does not include ANY Next Day, Second Day or Third Day AIR Shipments. These shipments are available for items weighting less than 60 lbs at an additional cost.
8. All "FREE FREIGHT" is limited to the Continental US only. Shipments to Alaska, Hawaii or any locations outside the Continental United States will not receive "FREE FREIGHT". We will, however, deliver to any freight forwarder or shipping point within the continental US at no additional cost if the item(s) has/have "FREE FREIGHT" Status.
9. "FREE FREIGHT" does not apply to canceled orders. If the customer cancels an order with a "FREE FREIGHT" status, all applicable inbound and outbound freight charges will apply in addition to the 25% restocking fee described elsewhere in the "Online Ordering Terms & Conditions."

It is understood that proceeding with this order you have read and agreed with the statement above as well as the Return Policy. These Terms and Conditions are stated here so you will have a good understanding of our policies. If you have any questions, please feel free to contact us.

Truck Deliveries - (Does Not Apply to UPS Deliveries)

Commercial Truck Freight Lines offer what is termed "Curb-Side Delivery." Defined, curb-side delivery means it is the customer's responsibility to have the means to unload whatever is being delivered. For example, the customer must have a forklift, loading dock, or some other means to safely remove items from a truck too heavy to remove by hand. FREE FREIGHT, according to the Terms & Conditions of the Buy Equipment Direct website means that Buy Equipment Direct will pay all inland freight charges; however, and as defined above, this does not mean that we will pay for any residential, tail-gate, change of address or any additional charges that might accrue by services other than the basic freight delivery.

Buy Equipment Direct may request that the delivering freight line call the customer prior to delivery to make additional arraignments, although it is not the responsibility of Buy Equipment Direct to contact customers with delivery information. Any delivery information Buy Equipment Direct provides to customers in advance of receipt is done as a courtesy. Whenever possible, Buy Equipment Direct will provide PRO tracking numbers to customers via e-mail; however, any customers who require PRO tracking information should contact Buy Equipment Direct. Any costs for these additional services (Tailgate, Residential, etc) are the customer's responsibility.

The three options available for truck deliveries are the following:

1. Business/Commercial Deliveries - No additional charges will be charged to the customer as long as that customer has a forklift or dock where the merchandise can be unloaded from the tractor trailer. Customer's requiring "Tailgate Service" could be charged for that service. Buy Equipment Direct is not responsible for that charge. Tailgate Charges may vary.
2. Residential Deliveries - Commercial Freight Lines have the right to charge an additional fee(s) over the basic freight charge (Buy Equipment Direct pays for basic freight deliveries only) for Residential Deliveries with or without tailgate service. This/these fee(s) is an additional charge imposed by the freight line. Buy Equipment Direct is not responsible for these charges. Customers can arrange for additional service with the freight line and pay them directly. Residential/Tailgate Charges may vary.
3. Terminal Pick Up: If you choose not to have your shipment sent to a residential address or the business location. In most cases, the best option is terminal pick up. Many terminals have extended and weekend hours. Buy Equipment Direct will provide local terminal phone numbers to customers in order for customers to arrange for terminal pick up.

Buy Equipment Direct suggests that customers consider one of the above mentioned deliveries prior to/or during the order placement process. Buy Equipment Direct also requests that customers specify shipping instructions during the ordering process to ensure timely and accurate delivery. If you order online please indicate in the appropriate fields what delivery means you would like to use, or call Buy Equipment Direct.